FAQs For Manufacturing At FastTurn
We have prepared many FAQs for you to have a better understanding of our factory before placing an order. If you would like to get FAQs for a specific service, please move to the corresponding service page and find the information you want at the bottom of that page. .
Why you can trust fastturn？
Uncompromising Quality Assurance
At FastTurn PCB, reliability starts with top - notch materials. We source FR4 laminates from industry - leading brands such as Shengyi S1000 - 2M, IT - 180A (Lianmao), and TU - 768 (Taiyao). This ensures superior performance from material selection all the way through production, testing, and final delivery. Our rigorous three - stage quality control (IQC/IPQC/OQC) makes sure every product meets the highest industry standards.
Precise Delivery
At FAST TURN PCB, we’ve optimized logistics for speed and reliability. We partner with global carriers like FedEx, DHL, and UPS to customize shipping solutions based on your location, delivery schedule, and regional requirements. This strategic approach ensures on - time delivery while keeping costs in check.
Customer - Centric Professional Support
At FAST TURN PCB, your success is our top priority. Every customer gets a dedicated project manager who provides round - the - clock technical support, personalized guidance, and transparent communication. From the initial consultation to the final delivery, we actively tackle challenges, streamline workflows, and offer solutions that fit your unique goals.
Centralized Global Customer Sourcing
Leverage our global network of trusted suppliers. FastTurn PCB’s centralized purchasing system offers competitive prices and high - quality components to customers across various industries. We simplify procurement complexity, shorten lead times, and ensure cost - effective access to top - grade materials.
Partnerships Built on Integrity
At FAST TURN PCB, trust is the foundation of every collaboration. We adhere to strict confidentiality and ethical standards to protect your intellectual property and business interests. By prioritizing transparency and fairness, we build long - term partnerships based on mutual success.
One - Stop Service for PCB and PCBA Electronic Components
At FAST TURN PCB, we offer comprehensive services for PCB and PCBA electronic components. We take pride in being a one - stop solution provider, meeting all your needs in this field. Our dedicated team is ready to provide timely and accurate quotes based on your specific requirements. By doing so, we aim to help customers reduce supply chain costs and minimize lead times, ensuring a seamless and efficient delivery.
FAQS
Pricing and Payments
Shipping and Delivery
Quality and After - Sales
Absolutely!
We strive to offer the most competitive prices in the market by leveraging the extensive high - quality resources at our disposal.
Our goal is to ensure that our customers receive maximum value and recognition throughout our cooperation.
While we can't guarantee the absolute lowest price in the market, we're committed to providing our customers with the best value for their money.
We focus on offering competitive prices that meet the quality and performance expectations of our customers.
We believe that the lowest price alone can be misleading, as it doesn't always reflect the required product quality or timely delivery.
Our top priority is to provide cost - effective products that meet our customers' needs.
The price of our products is influenced by several key factors, including raw material costs, the choice of material brands, the number of layers of the board, board thickness, size, delivery speed, order volume, processing complexity, labor costs, and the complexity of the component supply chain.
These factors play a significant role in determining the overall price. By carefully considering these factors, we strive to offer our customers competitive prices while maintaining high - quality standards.
We offer multiple payment methods to facilitate smooth transactions. You can make payments to our company's dedicated accounts, such as bank accounts or PayPal.
Yes, we offer expedited shipping and delivery services to meet our customers' urgent needs.
Our logistics team works closely with reliable shipping partners to ensure the fastest and most efficient delivery. We prioritize customer satisfaction and strive to meet their diverse needs, enabling them to stay ahead in the market.
We offer various shipping methods, including express delivery (such as Fedex, DHL, UPS, etc.), freight forwarding, air freight, and sea freight.
We'll select the most suitable shipping method based on your specific requirements to ensure the safe and quick delivery of your goods.
Yes, we provide tracking services for all shipping methods.
We'll provide you with the necessary tracking details so that you can monitor the progress of your goods through the appropriate logistics channels.
If any loss or damage occurs during shipping, we'll assist our customers in resolving the issue.
We encourage customers to inspect the goods carefully upon receipt, including checking the quantity, verifying the model, and assessing any damage.
If any issues are found, it's important to collect evidence and have the logistics company sign relevant documents to acknowledge the problem for future reference.
Yes, we have multiple certifications and qualifications to demonstrate our commitment to quality control.
Our certifications include ISO9000, IS13485, ROHS, Reach, and UL. These certifications attest to our compliance with international standards and best practices.
Moreover, our company has a professional and experienced quality and supply chain management team to ensure the highest level of quality throughout our operations.
2.Seventy percent of our customers are from Europe, America, the Middle East, and Oceania, while 30% are from Asia. Our professional sales team and service department can speak fluent English and are well - equipped to meet the needs of customers in these regions.
We aim to provide personalized and effective solutions to ensure a satisfactory experience for our valued customers.
We're proud to ensure that our products meet our customers' quality requirements.
If our customers have specific quality requirements, we'll do our best to meet those specifications.
In the absence of specific quality requirements, our three - stage quality control management throughout the process (IQC/IPQC/OQC) serves as the benchmark for our quality control process.
Ensuring customer satisfaction is our top priority, and we've established a streamlined process for handling customer complaints. Here's an overview of our process:
Customer Complaint: Customers should first contact our business engineers to submit a quality complaint. It's crucial to provide necessary and convincing evidence, such as photo evidence.
Analysis and Investigation: Our team will conduct a thorough investigation into the root cause of the problem. We'll carefully evaluate the authenticity of the problem and determine an appropriate solution.
Conclusion and Solution: Based on the results of the analysis, we'll provide our customers with a reasonable conclusion and propose an appropriate solution. This may include re - fabricating the boards or providing a discount on the problematic boards, depending on the nature of the problem and the agreed - upon terms.
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